Family Liaison - Tech Navigator

Seven Hills Community Services, an Affiliate of Seven Hills Foundation

The Family Liaison- Tech Navigator is tasked with actively engaging with parents and caregivers, offering comprehensive support both at home and within community environments. This role involves working with a multidisciplinary team to provide personalized family assistance, access to resources and referrals, and delivering coaching, training, and educational services to families and participants. They will empower families and individuals by facilitating access to and proficient use of modern technology, including smartphones, tablets, and various applications to increase personal independence, oversee health management, and accomplish ISP objectives.is tasked with actively engaging with parents and caregivers, offering comprehensive support both at home and within community environments.

Pay: $55K annually 

Benefits for Full-time employees: 

• Health Insurance: Offered through Blue Cross Blue Shield, with generous company contribution.
• Enhanced Retirement Plan: 25% - 33% Employer match based on tenure. 
• Student Loan Assistance: Consolidation, counseling, & limited employer contribution!
• Discounted Tuition with College & University Partnerships!
• Tuition Assistance: Reimbursed or prepaid college coursework!
• Home Mortgage Initiative: Favorable down payment (3-5%), reduced closing costs co-paid by Seven Hills!

Work-Life Balance:

• Generous Accrued Paid Vacation: 3 weeks in your first year!
• Vacation Cash-Out Option
• 3 Paid Personal Days
• 11 Paid Holidays 
• Accrued Paid Sick Time

• Foster connections between families/participants and various community-based services and natural supports.
• Advocate for the multidisciplinary team on behalf of the family and participants wants and needs.
• Assist the team to equip parents and caregivers with essential tools and strategies to effectively manage their child’s behavioral needs and health-related navigation, ultimately aiming to reduce caregiver fatigue, and empower the participant the ability to continue living in their home.
• Demonstrate cultural sensitivity and possess strong linguistic skills.
• Provide informal coaching and assist in cultural mediation.
• Work with the team to develop and monitor interdisciplinary person-centered holistic plans of care.
• Provide ongoing education and resources to the participants and caregivers in the areas of health and safety.
• Participate in 24-hour consultation calls with caregivers and participants, on a rotating basis.
• Complete assessments and health care plans.
• Maintain confidential health records.
• Ensure timely and correct completion of all documentation and reports.
• Liaison with families/caregivers and other providers to ensure ongoing health care needs are met.
• Provide Assistive Technology training for families and participants.
• Complete and maintain all required training, certifications and licensures.
• Safeguard the privacy and security of individual, family, and organizational information.
• This includes ensuring compliance with Seven Hills’ policies, procedures, and safeguards related to HIPAA and other state/federal regulatory standards.
• Actively promote and positively role model philosophy, mission, and core values of the organization. Treat individuals served, associates, guests and other stakeholders in a respectful and dignified manner.
• Respond effectively to potential safety hazards and emergencies.
• Maintain a clean, orderly and safe environment by being respectful of property and equipment. Follow proper maintenance and safety protocols.
• Ability to work flexible hours as required.
• Provide additional support to Program Manager and team members.
• Performs other duties as required or directed.

Education & Experience:

• High School Diploma or GED.  Bachelor's degree preferred.

• Prior experience working with individuals with intensive behavioral challenges preferred.

Skills and Knowledge:

• Valid Driver's License

• Requires moderate computer skills, including experience working within electronic health records (EHRs).

• Strong written and interpersonal communication skills, and cultural competence.

• Strong understanding of human rights, self-determination and individualized treatment planning.

• Ability to work as part of a multidisciplinary team.

Why Join Seven Hills Community Services?

• Be part of a mission-driven team dedicated to person-centered care.
• Opportunities for professional development and growth.
• Create meaningful connections and positively impact lives every day.

You can also see an overview of the amazing work our organization does with this video: 

https://vimeo.com/344648526

Ready to Make a Difference?
Apply now to join a supportive, innovative team where you can help individuals achieve their full potential and thrive in their communities.