Care Coordinator II

YOU, Inc., an Affiliate of Seven Hills Foundation

YOU Inc. is seeking a compassionate and organized Care Coordinator II to support individuals and families accessing behavioral health and social services. This role is essential in ensuring continuity of care, facilitating warm hand-offs, and coordinating services across outpatient clinics and community-based resources. The Care Coordinator II will work closely with clinicians and community partners to promote wellness, stability, and access to long-term supports.

Pay: $24.04 - $25.00 Hourly
Sign-on Bonus: $5,000 (paid quarterly over 18 months)

Benefits for Full-time employees: 

• Health Insurance: Offered through Blue Cross Blue Shield, with generous company contribution.
• Enhanced Retirement Plan: 25% - 33% Employer match based on tenure. 
• Student Loan Assistance: Consolidation, counseling, & limited employer contribution!
• Discounted Tuition with College & University Partnerships!
• Tuition Assistance: Reimbursed or prepaid college coursework!
• Home Mortgage Initiative: Favorable down payment (3-5%), reduced closing costs co-paid by Seven Hills!

Work-Life Balance:

• Generous Accrued Paid Vacation: 3 weeks in your first year!
• Vacation Cash-Out Option
• 3 Paid Personal Days
• 11 Paid Holidays 
• Accrued Paid Sick Time

• Conduct initial screenings and needs assessments in collaboration with behavioral health clinicians.
• Coordinate care transitions between outpatient, urgent care, crisis, and inpatient services.
• Facilitate discharge planning and arrange follow-up services within required timeframes.
• Initiate warm hand-offs to behavioral health providers, primary care, and community supports.
• Support the development of individualized care coordination plans.
• Maintain communication with key partners including CBHCs, ACOs, Family Resource Centers, and schools.
• Ensure timely and accurate documentation in compliance with HIPAA and 42 CFR Part 2.
• Participate in team meetings, supervision, and quality improvement initiatives.
• Monitor follow-through on referrals and help remove barriers to care (e.g., transportation, insurance).
• Provide culturally and linguistically appropriate services.
• Assist with data collection and reporting related to service access and delivery.

Education & Experience:

• Bachelor’s degree required (social work, psychology, human services, or related field).
  Associate’s degree with 3–5 years of relevant experience will be considered.
• 1–3 years of related experience.
• Valid Class C or D driver’s license and reliable transportation required.
•  CANS certification required.

Skills and Knowledge:

• Strong communication, empathy, and interpersonal skills.
• Cultural competence and ability to work with diverse populations.
• Excellent documentation and organizational skills.
• Ability to work independently and collaboratively.
• Bilingual/bicultural candidates.
• Experience with behavioral health or social service coordination.
• Familiarity with MassHealth and Massachusetts behavioral health systems.

Why Join Us?

At YOU Inc., we are committed to improving lives through compassionate, coordinated care. As a Care Coordinator II, you’ll play a vital role in helping individuals and families access the support they need to thrive. Join a team that values collaboration, equity, and service excellence.

Ready to Make a Difference?
Apply today to help deliver compassionate psychiatric care and make a difference in your community.