The Residence Director bears responsibility for the quality of residential supports provided at the program and is responsible for supporting the daily operations of the program itself, including the implementation of each participant’s Individual Support Plan.

Hours as assigned by Area Director and program needs, including on–call/coverage responsibilities as needed, including weekends and holidays. The Residence Director is provided with a laptop, cell phone and email to perform job duties.

1. Monitors patient recordkeeping activities for accuracy, completion and compliance with all regulations, using the Seven Hills Foundation’s electronic health record (EHR) and/or through other systems required by affiliate funders (e.g., Department of Developmental Services).
2. Participate in all pertinent SHNC meetings as needed.
3. Work with families, guardians, and community providers regarding programmatic operational needs.
4. Ensure inventory and ordering of supplies are coordinated, including personal protective equipment as needed.
5. Implement ISP/Support Plans and strategies as written and at frequency stated in the plan. Demonstrate accurate data collection procedures and consistent use of described support strategies that promote success.
6. Review data collection monthly and prepare written progress notes quarterly or at frequency stated in ISP to assist in the development of ISP assessments and attend ISP meeting.
7. Maintain current medication and treatment orders according to MAP standards.
8. Conduct periodic MAP audits to ensure safe medication administration and regulatory compliance.
9. Assist and transport participants if designated on necessary appointments as recommended by their licensed medical providers and DDS standards.
10. Respond effectively to potential safety hazards and emergencies. Maintain a clean, orderly and safe environment by being respectful of property and equipment. Follow proper maintenance and safety protocols.
11. Coordinate the involvement of each participant in all planning and decisions that will have an impact on their lives.
a. Ensure they are involved with the recruitment, evaluation, and continued employment of staff who work with them.
b. All planning (ISP & other) regarding the present and future interests of the participant.
c. The routines of their life, work, home, vacations, meals, leisure time.
d. The culture of their home regarding respect for privacy common courtesy, shared responsibilities.
e. Healthcare decisions, treatment.
f. Access to the support of family, guardian or an advocate to assist with potentially dangerous, costly or risky situations.
12. Coordinate meetings, communications, etc. that ensure each participant has the opportunity to develop (with their team) and Participant Service Plan (ISP) with ongoing revisions as requested by DDS, by the participant or resulting from change or progress.
13. When authorized, support participants as necessary in the management of their money.
a. Ensure the person’s money is used only for their personal needs.
b. Ensure people have access to their money either directly or through a finance manager / representative payee as appropriate.
c. Ensure checking/savings accounts are balanced and show evidence of good budgeting procedures.
d. Ensure financial skills training occurs to increase independence.
e. Ensure people are supported to pay their bills in a timely manner (e.g., pharmacy, room and board, other expenses).
14. Scan all relevant information into EHR quarterly including medical appointments, financial/insurance information.
15. Supervise staff directly and act as a team leader. As team leader, facilitate innovative, constructive problem solving. Show flexibility in approaches to problems and with people.
16. Conduct formal job performance evaluations on schedule, and complete all related tasks, including follow-up actions for staff with less than satisfactory job performance.
17. Ensure staff support is provided when necessary.
a. Schedules reflect the needs of the people we support.
b. Staff schedules and requests for overtime hours are approved by Area Director.
c. Complete staff orientation checklist with new staff prior to working unsupervised with the residents.
d. Monitor staff training and professional development according to agency training program.
e. Hold staff meetings every two weeks to focus team and strategize regarding accomplishments of participant and program goals, to give and obtain feedback, problem solve, etc.; Ensure all direct care staff actively participates during staff meetings.
f. Accurately complete staff payroll.
g. Complete and maintain supervision files (includes training records, copies of job description, evaluation, and coaching notes) and ensure they are maintained in a locked area in the residence or main office.
18. Manage and record petty cash.
19. Submit incident reports within required timelines to Area Director (who submits to DDS).

Additional Responsibilities

1. Carry out all responsibilities professionally and efficiently.
2. Work in collaboration and in support of the Seven Hills Foundations’ operating subsidiaries.
3. Maintain regular contact and positive relationship with participant’s family members/guardians to include providing medical status updates, scheduling medical appointments, and acting as a positive liaison between family/guardian and the residential program for medical supports.
4. Assist the participants with their personal care and ADL’s, household shopping, and community integration being mindful for allowing ongoing opportunity for participants to assume increasing control and responsibility.
5. Follow SHF and SHNC Policies and Procedures regarding scheduling, addressing crisis situations and communicating appropriate general information.
6. Conduct staff meetings and participate in discussions of current issues impacting participant rehabilitation, inclusively.
7. Actively promote and positively role model philosophy, mission, and core values of the organization. Foster an environment which promotes SHF Core Values (i.e., respect and kindness, integrity, teamwork, innovation, service to others).
8. Implement SHF policies and procedures and funder regulations, inclusively.
9. Safeguard sensitive and confidential data.
10. Attend other mandatory in-services.
11. Maintain all required licenses/certifications.
12. Perform additional duties as required or directed.

1. Bachelor’s degree preferred.
2. Supervisory experience preferred, preferably in health and human services.
3. Proven record of conscientious, responsible behavior.
4. Ability to work as part of a multidisciplinary team.
5. Familiarity with the Massachusetts DPH Medication Administration Program (MAP) preferred.
6. Certified Brain Injury Specialist preferred.
7. Strong leadership, decision-making, and communication skills.
8. Basic computer literacy/proficiency, including experience working within electronic health records (EHRs).
9. Valid Massachusetts driver’s license and evidence of a safe driving record.