The Behavioral Health (BH) Case Worker: Intensive Care Coordinator (ICC) II will be responsible for providing direct Intensive Care Coordination and diagnostic services that are aligned with the Principles of Wrap-Around Care to child and/or adolescent consumers and their families. The Case Worker: ICC-II will ensure that the highest-quality services are provided in compliance with performance specifications, agency policies and procedures, and regulating entities. The Case Worker: ICC-II should provide services in keeping with best practices, evidence-based knowledge, and the ethics of their educational discipline. The Case Worker: ICC-II should attend to risk issues, documentation of care, timeliness of documentation, professionalism, caseload expectations, and administrative issues related to providing wrap-around care.

• The ICC will ensure that medically necessary services are accessed, coordinated, and delivered in a strengths-based, individualized, family/youth-driven, and ethnically, culturally, and linguistically relevant manner. Services and supports, which are guided by the needs of the youth, are developed through a Wraparound planning process consistent with Systems of Care philosophy that results in an individualized and flexible plan of care for the youth and family. ICC is designed to facilitate a collaborative relationship among a youth with SED, his/her family, and involved child-serving systems to support the parent/caregiver in meeting their youth’s needs. The ICC care planning process ensures that a care coordinator organizes and matches care across providers and child-serving systems to enable the youth to be served in their home community.
• Provide the highest-quality care to clients in keeping with best-practice, agency standards, and the directives of the clinical position. Practice within the ethical guidelines of discipline and/or licensing board; maintain privacy and HIPAA standards. Participate in the provision of 24-hour emergency service coverage for client caseload as required by the particular program in which the clinician works.
• Compose oneself with professionalism, ethical practice, and compassionate regard for consumers/clients. To this end, the ICC-II should demonstrate competency, reliability, honesty, integrity, respectfulness, continued learning, positivity, mutual support, effective collaboration, active listening, and attention to the responsibilities of the job. The ICC-II should dress neatly, professionally, and appropriately to the situation. The ICC-II should communicate orally with etiquette, honesty, respectfulness and composure; written communication should demonstrate excellence and be in keeping with the policies and procedures of the agency.
• The Case Worker: ICC-II by virtue of their clinical master or doctoral degree has the primary responsibility for assessing, diagnosing and formulating clinical interventions related to care planning for consumers in the program.
• Maintain or exceed expected caseload on a weekly, monthly and annual basis. The specific caseload expectation will be established for each Case Worker: ICC-II. Achieving this caseload number will likely involve working afternoon and evening hours.
• Document all services in agency Electronic Health Record and in any other required data entry system, in keeping with established timeframes, best practices, and through established clinical or required forms/documents associated with case worker/manager position. Maintain other documentation particular to specific positions as needed (e.g. data associated with grants). Respond to Quality Management and Utilization Review protocols and alerts, and participate in regular review of client charts.
• Ensure that any issues or concerns related to risk (client risk, staff risk, facility risk, and/or programmatic risk) or ethical misconduct are immediately brought to a supervisor, assistant director, director or other licensed senior staff member.
• Provide services such that the following values are embedded in practice:
o Promote client-centered care that adheres to best practice standards and recognizes “client voice and client choice,”
o Recognize the multiple perspectives of clients and their caregiving system
o Be cognizant of and actively developing clinical skills that support of inclusion, equity and diversity of people that might otherwise be marginalized or oppressed.
o Utilize active and reflective listening as well as the exchange of feedback,
o Orient oneself in a strengths-based approach,
o Develop an understanding of the impact of trauma and substance abuse
o Provide positive regard, empathy, curiosity, respect, and professionalism,
o Establish and maintain clear expectations and boundaries,
o Attune to the client and his/her family and natural support system,
o Ensure that care meets medical necessity, and
o Remain cognizant of and proactive about any issues of safety / risk.
• Attend and participate in a variety of meetings and trainings as per position including but not limited to: supervision, group supervision, program team meetings, clinical reviews, utilization review, trainings, and other staff meetings as determined.
• Engage in ongoing learning and development of clinical skills, wrap-around care skills, and professional growth through trainings, supervision, and ongoing practice. The practice of professional development as a Case Worker: ICC-II should also include self-reflection, self-awareness, and self-care.
• Utilize and respond accordingly to the administrative and financial systems related to services including referral, office administrative, billing, and your supervisor.

• Must be able to perform sedentary aspects of position, including, but not limited to desk and computer work, typing, driving to meetings and trainings, as well as driving/transporting clients as necessary.
• Must also be able to perform active aspects of the position including but not limited to therapeutic activities with children and families.
• Must be able to perform the duties listed above, with or without a reasonable accommodation.
• Employee may be required to intervene in order to de-escalate and/or provide safety and if essential, provide physical management of clients using methods and techniques approved by YOU, Inc appropriate to ambulatory and home-based settings. Employee needs to complete the agency’s human service worker safety and/or home-based worker safety training.