Seven Hills Foundation

Family Partner

YOU, Inc.
Regular Part-Time
Job ID
Monday - Friday 12pm - 4pm or 2pm - 6pm, with flexibility to work one Saturday per month.


YOU, Inc is currently searching for a talented professional to fill the position of Family Partner in the Southbridge, MA area to support and coach parents on navigating through the children's mental health system as part of our Family Resource Center.


The Family Partner will be responsible for providing parents/caregivers with structured, one-to-one family support and training services that are aimed at addressing the needs of the identified youth client. In the Family Resource Center (FRC), the Family Partner works in conjunction with the independently licensed FRC clinician. The Family Partner is responsible for supporting the hub or the clinicians in implementing the client’s care plan. This includes service eligibility determination, services plan development, service coordination, resource development, as well as provide education, support, coaching, training and advocacy. The Family Partner should attend to risk issues, documentation of care, timeliness of documentation, professionalism, caseload expectations, and administrative issues related to providing services that are aligned with best practices such as the Principles of Wrap-Around Care.


**New Hire Sign-On Bonus: $500 ($250 paid after 6 months, $250 paid after 12 months of continuous employment.)

*$250 paid towards student loans per year completed.


  • Maintain regular, face-to-face contact with the family as determined by the Care Planning Team and maintain regular contact with treatment providers.
  • Developing and/or demonstrated proficiency in individual/youth and family case work and/or wrap-around care. Knowledge of mental health, educational, developmental care, child welfare, and/or juvenile justice systems preferable.
  • Demonstrated and/or developing competency with establishing a therapeutic rapport with clients and effective collaborative relationships with providers. 
  • Developing and/or demonstrated ability to use experience as a caregiver of a youth with special needs to teach, coach, and support a parent/caregiver consumer.
  • Developing and/or demonstrated proficiency in providing care planning, care coordination, service delivery resource development, advocacy, and/or discharge/after-care planning.
  • Demonstrated ability to exercise discretion, confidentiality, collaboration, ethics, appropriate boundaries and good judgment. Demonstrated ability to seek out supervision and consultation as needed.
  • Thorough and clear oral and written communication skills, organization skills, timeliness, and ability to work effectively with others.


  • Experience as a caregiver of a youth with special needs, and preferably a youth with mental health needs, required.
  • High School Diploma or equivalent required.
  • BA/BS in a human services, psychology, or related field preferred.
  • Two years of experience working with children/adolescents/transition age youth.
  • Must have a valid driver's license.
  • Bi-lingual in Spanish/English preferred.
  • Experience in navigating any of the child and family-serving systems and teaching family members who are involved with child and family-serving systems such as DCF, DMH, DDS, educational, juvenile justice including a strong understanding of the Child Requiring Assistance (CRA) guidelines and process, and behavioral/mental health systems is required.


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