Seven Hills Foundation

Family Support Worker

YOU, Inc.
Regular Full-Time
Job ID
Monday through Friday 8:30am to 4:30pm with ability to work one evening per week and one Saturday per month


The Family Support Worker at YOU, Inc will be responsible for collaboratively engaging parents/caregivers of youth in a community setting, providing parents/caregivers with, one-to one family support, resources and referrals, and coaching that is aimed at connecting families to and building collaborative relationships with their children’s PCP, school, day care providers, counselors, Early Interventionists, and other community-based services and natural supports.


The Family Support Worker will provide services and support in accordance with contract guidelines, including service eligibility determination, support and service plan development, , resource development, provide education, support, coaching, training and advocacy. The Family Support Worker should attend to risk issues, documentation of contact and support timeliness of documentation, professionalism, caseload expectations, and administrative issues related to providing services that are aligned with best practices, such as Principles of Wrap-Around Care.


**New Hire Sign-On Bonus: $500 ($250 paid after 6 months, $250 paid after 12 months of continuous employment.)

*$250 paid towards student loans per year completed.


• Provide the highest-quality care to clients in keeping with best-practice, agency standards, and the directives of the position. Practice within the ethical guidelines; maintain privacy and HIPAA standards.
• Compose oneself with professionalism, ethical practice, and compassionate regard for clients/clients. 
• Maintain or exceed expected caseload on a weekly, monthly and annual basis. The specific caseload expectation will be established for the Family Support Worker. Achieving this caseload number will likely involve working evening hours.
• Document all services in the required data entry system (e.g. agency Electronic Health Record), in keeping with established timeframes, best practices, and through required forms/documents. Respond to Quality Management and Utilization Review protocols and alerts.
• Ensure that any issues or concerns related to risk (client risk, staff risk, facility risk, and/or programmatic risk) or ethical misconduct or any issue that could impact collaborative partnerships with community stakeholders are immediately brought to a supervisor, assistant director, director or other licensed senior staff member.
• In the FRC, the Family Support Worker is responsible for maintaining the FRC calendar and hosting parent and youth support groups. The Family Support Worker is also responsible for recruiting and providing support to volunteers who shall lead specialized support groups as needed.
• Attend and participate in a variety of meetings and trainings including but not limited to: supervision, group supervision, program team meetings, trainings, and other staff meetings as determined.
• Engage in ongoing learning and development of skills and professional growth through trainings, supervision, and ongoing delivery of services. The practice of professional development should also include self-reflection and self-care.
• Respond accordingly to the administrative and/or financial systems related to services including referral, office administrative, billing, and supervisor.


• Developing and/or demonstrated proficiency in individual/youth and family case work and/or wrap-around care. Knowledge of community resources and supports, mental health, educational systems, child development, child welfare, and/or juvenile justice systems preferable.
• Proof of a valid driver’s license, acceptable driving record, and reliable personal transportation to fulfill essential job functions is required. 
• Demonstrated and/or developing competency with establishing a therapeutic rapport with clients and effective collaborative relationships with providers.

• Developing and/or demonstrated ability to use experience as a caregiver of a youth with special needs to teach, coach, and support a parent/caregiver consumer.

• Developing and/or demonstrated proficiency in providing care planning, care coordination, service delivery resource development, advocacy, and/or discharge/after-care planning.
• Demonstrated ability to exercise discretion, confidentiality, collaboration, ethics, appropriate boundaries and good judgment. Demonstrated ability to seek out supervision and consultation as needed.
• Thorough and clear oral and written communication skills, organization skills, timeliness, and ability to work effectively with others.


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